Diocese of Rockville Centre


Contact: Christine Hendriks,
VP, Public & External Affairs
Phone:  (631) 376-4104
Date:  June 24, 2010


“Skilled, Caring and Incredible Maternity Staff,” Says Mom
Catholic Health Services (CHS) Takes Cue From NASA and Airline Industry

Taylor Nicole and MomWhat: Earlier this year, Nancy Alyson Gucciardo had an emergency C-section at St. Charles Hospital.  Her baby was in distress.  “If we had waited even 24 hours longer, the end of this tale would have been quite different,” Ms. Gucciardo explained.  “I had recently switched my OB/GYN and made the decision to deliver at St. Charles.  It is really true that everything happens for a reason.”  Her daughter, Taylor, weighed just 5 lbs., 1 oz. and was delivered 7 weeks early.  Today, both mom and baby are doing great. 

CHS just won the Healthcare Association of New York state’s prestigious 2010 Pinnacle Award for Quality and Patient Safety for improving patient safety using crew resources management (CRM).  CRM is a model used by NASA and the aviation industry and focuses on communication, team structure, situation monitoring, mutual support and team behavior.  The CHS program was named the most outstanding safety initiative out of more than 130 nominees from hospitals and health systems in New York state.



Taylor NicoleInterviews: Exclusive opportunity for interviews with caregivers and (via phone) patient


Where: 245 Old Country Road, Melville, Multipurpose Room, Ground Floor   


When: Friday, June 25, 2010, at 11:30 a.m.  Lunch will immediately follow. 


Please call: Office of Public & External Affairs at (631) 376-4104 to attend